Shipping policy

Shipping Policy

Last updated: January 29, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

  • All orders are processed within 1–3 business days

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Locations

We currently ship to:

  • United Kingdom

  • European Union

  • United States

  • Canada

  • Australia

Shipping Rates & Delivery Estimates

Shipping charges and estimated delivery times are calculated at checkout and depend on your location and chosen shipping method.

Estimated Delivery Times

LocationEstimated Delivery TimeUnited Kingdom2–5 business days Europe5–10 business daysUnited States & Canada7–12 business daysRest of World10–20 business days

Delivery times are estimates and may vary due to customs processing, courier delays, or external factors outside our control.

Tracking Information

  • All orders include tracking.

  • Tracking details will be emailed once your order has shipped.

  • Please allow up to 24 hours for tracking information to update.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

  • These charges are included in the shipping price including the DPP shipping to the USA.

Delays & Lost Packages

  • We are not responsible for delays caused by customs, postal services, or courier companies.

  • If your order appears lost or significantly delayed, please contact us at customerservice@peartreestichstudio.com and we will assist you.

Incorrect Address

  • Customers are responsible for providing accurate shipping information.

  • We are not responsible for orders shipped to incorrectly entered addresses.

  • If your order is returned to us due to an incorrect address, reshipping fees may apply.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at customerservice@peartreestichstudio.com with photos of the issue so we can resolve it promptly.

Contact Information

If you have any questions about our shipping policy, please contact us:

Email: customerservice@peartreestichstudio.com