FAQ

  • How do I add my customisation?

    To customise your order, please use the text box provided on each individual product page to specify your preferred thread colours. This ensures your item is personalised exactly to your taste.

  • Can I send a photo of my pet to help with customisation?

    Absolutely, we are happy for you to send us a picture of your pet to assist with customisation. However, please note that for dog breed listings, such as the 'French Bulldog Baby Sweatshirt', we are only able to change the thread colours to better match your pet.

    To have your pet embroidered exactly, please choose the ‘Custom pet’ product & we will recreate your pet in embroidery.

  • What is Custom pet?

    Send us a clear picture of your pet, and we will recreate their likeness through embroidery. Each design is custom-made to capture the unique features and personality of your beloved animal, resulting in a one-of-a-kind piece. Perfect for adding a personal touch to children's clothing, our custom pet embroidery brings your furry friend to life in thread.

  • Do we get to see how our custom pet design will look?

    Absolutely! Simply send us a picture of your pet, and we will create a computer mock-up to show you exactly how the design will look. This allows you to be confident and happy with the final result before we proceed with the embroidery.

  • Do you ship worldwide?

    Yes, we offer worldwide shipping. All orders are dispatched via Royal Mail using a tracked delivery service to ensure your purchase reaches you securely and promptly.

  • How long will my order take?

    We aim to design and embroider all orders within 1-3 days. During busy periods, processing times may vary slightly. We will keep you informed of any updates and send an email once your order has been dispatched.