Privacy Policy

At Pear Tree Stitch Studio, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with applicable data protection laws.

Information We Collect
We may collect the following information when you use our services or visit our website:

  • Personal identification details (name, address, email, phone number)

  • Payment information

  • Order history and preferences

  • Website usage data (IP address, browser type, pages visited)

  • Communication records with our customer service

How We Use Your Information
Your information is used to:

  • Process and fulfil orders

  • Manage your account and provide customer support

  • Send promotional materials and updates (only if you have opted in)

  • Improve our products, services, and website experience

  • Comply with legal obligations

Data Sharing and Disclosure
We do not sell your personal data. We may share information with trusted third parties such as:

  • Payment processors

  • Delivery services

  • IT service providers

  • Legal and regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your personal data.

Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights
You have the right to:

  • Access and obtain a copy of your personal data

  • Request correction of inaccurate or incomplete data

  • Object to or restrict processing of your data

  • Request erasure of your data when no longer necessary

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined, comply with legal obligations, or resolve disputes.

Cookies
Our website uses cookies to enhance the user experience. You can manage cookie preferences through your browser settings.

Changes to This Policy
We may update this privacy policy periodically. Any significant changes will be communicated on our website.

Contact Us
If you have any questions or concerns regarding your privacy, please contact:
Pear Tree Stitch Studio
Nottinghamshire, UK
Email: peartreestitchstudio@gmail.com

Thank you for trusting Pear Tree Stitch Studio with your personal information.